This promotion means you won’t pay the usual setup fee of £35. Thank you for posting, welcoming you onto our community forum 😊. I can just manage the internet. Hi. Here to help 🙂. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my. The UK’s most popular channels, Catch Up services and built-in apps, in one place. on 19-10-2021 15:13. Step 3 - Label the box – a letter came with the. HomeHD box may differ from that shown. Rosie Taggar Employee Engagement and Communications. Connect Jade Billingham Team Leader for the Department for Work and Pensions (DWP) Dudley. 00. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Virgin Media London, England, United Kingdom 1 week ago Be among the first 25 applicants See who Virgin Media has hired for this role No longer accepting applications. 0345 454 1111 – if you’re calling from any other phone. Many of the electrical and electronic items that we throw away can. This is 17. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. Just wondering if anyone knows the virgin media collections number, this is for tv and broadband. Your job is not secure and the KPI are changed every time no good bad place. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. If we can’t collect it, we’ll send you our free. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Turn on your TV and get connected. Salary: £25,000. This means that customers who have old Virgin Media equipment, that we can’t redeploy, canReturning Virgin Media Equipment in Virgin Media: TiVo® service 09-07-2023; Recycle old media box turned to collection - confused in Virgin Media: TiVo® service 20-03-2023; Returns in Virgin TV V6 10-02-2023; Netflix signed out after two weeks saying restart membership in Stream from Virgin Media 16-01-2023Virgin Media Verified account. We would like to show you a description here but the site won’t allow us. Main. I will send you a private message now, so I can get something arranged for you. I am 86 years old housebound as a full time carer for my 83 year old disabled wife. The Collections Agent role is open to everyone - simple. 0 Kudos. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi fee of £45. Three hours later I'm still waiting. They provide telephone, television and internet services. Beyond that, sometimes the port seems to get 'stuck' and requires further intervention from VM to complete. Virgin Media customers can return their equipment for free. As one of the UK’s largest businesses, we are powered by a epic, diverse and high performing. Virgin Media is a telecommunications company. Virgin Media phone numbers. SpeedYou can then easily manage your appointment online if you need to make changes. , and Saturday and Sunday, 8. to 9 p. Home Phone. In addition, we’re constantly working to minimise the packaging materials that we use in order to be compliant to the Packaging (Essential Requirements) Regulations 2015. I'm sorry to hear you've been struggling to send your Hub 3 back to us. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. I've been waiting in all day for someone from VM to collect my old equipment. 11. We'll telling you select long it takes, what you'll need, and thing to expect. You may also wish to ring us on 0345 454 1111, and our team may be able to. Mobile customers. All Rights ReservedSee what you can do. 20 Virgin Media reviews. 86Gary. What till Watch ; Switching ; Virgin Media and O2 ; Help. Build the ideal Virgin Media package for your unique needs. Today I have received an email and a text message regarding the return of my equipment and that they. : £25K. Delivery of equipment to current home address. No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. my main issue is that Virgin did not honour the arranged date, have not picked up their equipment (which we have been storing for them) but have still debited my account as if we have not returned the. Skip to main content Accessibility Help . The offer can be redeemed on your iPhone. Bradford. I'm sick of waiting for these to be collected and they are gathering dust. . Posted 7:20:44 PM. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. Introducing the My Virgin Media app . Virgin Media support opening hours. I have just received my TV box and my Gig 1 router. Apply Today. Sign in . You can call us between 8am to 4:30pm Monday to Friday. Booking an engineer is easy with Virgin Media. 25000Function:Customer ContactClosing Date:22/03/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. But I'm still a customer. reg number. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. [MOD EDIT: Subject title changed for clarity] Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Don’t. Customer Care Advisor at Virgin Media London. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Sort by: relevance - date. I was sent a final bill which included an Early Disconnection. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. on 15-11-2022 15:14. Gave VM 30 days notice to terminate on 7 March. I cannot access support since I don't yet have an account number and I can't reach support by phone. No phone line. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Your experience matters. installation time, give us a call. Eligibility was extended to those receiving support payments in February 2023. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Reply. They'll also give you a one hour delivery slot, so you'll know. I contacted VM via WhatsApp and then phoned VM collections dept. 5k per year. 99 annually. Not much development opportunity within collections, but can gain experience which you can take elsewhere. 21000 Function: Customer Contact Closing Date: 25/08/2022 You ll be the person who collects our equipment from active or disconnected customers p. Virgin Media is a telecommunications company. D01 C9W8You will be asked to return any Virgin Media equipment, such as routers or set-top boxes, after you cancel your services. Home. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. If the equipment was collected then it can take around 7 days or so to be processed on to the account. If you don't return it they have a right to charge you for it. ) of all kit that you are returning. . com ) to arrange an appointment for collection team to come round and pick it up. Equipment Collections Representative Virgin Media. Then enter your email address, and click on email me my new label and follow the instructions. Contacting customers whose invoices are overdue for paymentManage your account with My Virgin Media. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. Learn about Virgin Media culture, salaries, benefits, work-life balance, management, job security, and more. 2) Any current/modern standard telephone should work via a hub phone connection. Forum; Apps. Virgin Mobile - Other legal stuff from 17 June 2022. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). They’re super knowledgeable on all our products and services. Make a payment using our dedicated automated payment service on 0800 064 3777 *. the enevolope they send is free. 2 out of 5 stars based on 20 anonymously submitted employee reviews. equipment, enabling us to save space on our fleet. 28 December 2011 at 1:11PM. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. We all know and love the internet and TV services that can enter our homes through entry points. Browse Virgin Media Virgin Media Community. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. D01 C9W8. Reply. Joining in. I closed my original virgin media account in late February 2022 approximately. Equipment Return. Full time People enjoy this job; Good employer; Good shift notice. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. I'm sick of waiting for these to be collected and they are gathering dust. It is unclear when services will be restored, but Virgin Media is working hard to fix the issue as soon as possible. Account - Mobile. Final payment in Collections. I have recently left Virgin Media due to moving to an area where you have no presence. Struggling to pay. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment. STOKE ON TRENT. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). We returned our Virgin Media Equipment in July 2022, we received a confirmation message saying that an item had been missed. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. 1 ACCEPTED SOLUTION. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. You can contact our collector directly on 01 4405310. Virgin Media Television;. Virgin harassing me with multiple debt collection agencies. £27. We would like to show you a description here but the site won’t allow us. Can't specifically answer your question about packaging but suggest you make a note of the details (model, serial no. 3m items, including set-top boxes. Tried to rebook and never got the email confirmation. By Phone: Get in touch on 0800 952 2302. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. My Virgin Media . You have contacted me this week again about sending the old one back to you. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. So far so simple. m. lobat. Resolved “No phone for over a week” Resolved “Charged too much” Resolved “Incompetent and Apathetic!”. Solved: Hello all, I have booked a collection with the collections team to come around and pick up my equipment. This is Virgin. It’s the fastest sport on Earth – and it’s back for 2023! Formula One returns with the Bahrain Grand Prix, taking place at Sakhir’s International Circuit on Sunday 5 March. Our VAT number is 591819014. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. Naturally nobody turned up to collect the box and I've waited in all day. £8p/m extra or included with Gig1 or Volt. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. This is absolutely diabolical service. 1) Yes RJ11 plug to BT socket is the adapter. Or iIf you have a printer you can print out your own label and return the equipment. 23 Aug 2021. Virgin Media is a telecommunications company. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Virgin Media recycle kit usually comes with a letter. You also have not sent me any packaging to return the equipment. You may choose to receive a paper bill instead. Hi all,. Make a payment. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Offer terms and conditions. Joining in. ago. I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. 1. Hi all,. I was assured that I would not be billed the £40 (I'm owed £72 as a. Wrong equipment sent for hub 5. This depends on the equipment you want to recycle. , staff badge ID no. Introduction. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Equipment collection . Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. View, change. Place. Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. Thank you for your post and welcome back to our community forums. Your equipment will be delivered by the courier company, DPD. I spoke with the an agent again and they told me that there was no. People enjoy this job; Good employer; Good shift notice; Respectful managers; Proper breaks; 7. the property has had VM before, you may just get a Quickstart kit delivered. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. Find out how to do it yourself, or how to get one of our engineers to help. What until Watch ; Switching ; Virgin Media and O2 ; Help. All equipment was sent back in the post and numerous phone calls were made to the customer service. Equipment Collections Representative Virgin Media. Please help. Sign in or register . Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. I was at the store where I bought it and they told me to call the virgin media support team. You can see your private messages at the top of the page, in the envelope icon. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. Speed. Good news, our Collections team is in your area and can pop round to pick up our kit from [my address]. If you can set up using a Self-Install pack, but choose to use an engineer for. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag pleaseSimply ring our friendly customer service team. Virgin Media 3. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. It’s all part of the Virgin Media service. I'm a Very Insightful Person, I'm here to share knowledge. Are thou looking to cancel our Virgin Media account? Use our contract cancellation guide fork view queries relating to leaving Virgin Media. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. They provide telephone, television and internet services. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. View your bill. Broadband. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. A Virgin Media wall socket is simply a point of entry into your home. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Today I have had a text and an email saying I haven't returned the kit. If there are you can book an engineer online too. You can actually return the equipment yourself rather than wait for the doorstep collection. Simply send us your consented customer leads, when we complete a sale, we pay you!9yrs later I'm still chased by debt collectors for early termination bill when VM couldn't supply. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. They provide telephone, television and internet services. Options. If we get this back within 30 days and it’s validated, we. Hub 4: up to £75 per unit. on 30-01-2023 13:58. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. on 12-09-2023 14:56. For more info on what equipment needs returning to us see here. You can contact our collector directly on 01. Back in June 2014, I moved home to a location where VM was unable to provide service. I dont have the - 5205783. collections team manager at Virgin Media West Midlands, England, United Kingdom. Terms and Conditions – PAYG Mobile. Virgin Media Quickstart set up. VM don't need the ethernet or coaxial cables returning. Unfortunately, this job posting is expired. If your equipment came from anyone other than Virgin Media, you’re breaking the law and we’d advise you to stop immediately. Shop. 10. Full-time. Volt. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. Thanks for posting on the Community Forums. Mbps average. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Main menu; Bundles. If we can’t collect it, we’ll send you our free postal returns packaging. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. During this time, any reminders would continue to be sent as these are pre-scheduled. Posting some photos of the issue on here may help the VM forum team respond but someone will need to move your topic to another forum as the VM forum. systems. Skip to main content Accessibility Help . Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. Virgin Media Community. LONDON. Apologies for any inconvenience. It’s important to follow the instructions provided by Virgin Media when returning any equipment to avoid any additional charges. Our customer service team is available to help you 24/7. Equipment Collections Representative Virgin Media. Additional comment actions. Full time People enjoy this job; Good employer;. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . In that case you'll end up with VM. m. They will either text or email you (from noreply@contactengine. Regards. Volt. the team leaders and other team members there made it worthwhile turning up. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Great. For more information, check out. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. We do initially offer an appointment when we get in touch via text. Termination date 6 April. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Returning equipment. com, the worlds largest job site. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Our Products. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. Full time People enjoy this job; Good employer; Good shift notice. on 14-12-2022 21:38. Options. I have explained this to every agent and have never been able to get my number removed from the system. Posted 7:21:49 PM. Report this profile. happyhippo207 • 3 yr. We're concerned by the number of criminals impersonating Richard Branson, Virgin's senior management team and Virgin Group companies. Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Discount worth up to £511. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. Various cable mediums are used in modern systems to transmit data. Up to 3 WiFi Pods if needed. Tuning in. Equipment collection . Any remaining balance will be applied to subsequent bills until the credit is used. So is this legite thank youEquipment not received. We can certainly check at our side for you to see if we can confirm the date for you. Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. Tanmoy. We’ll get you set up as one of our approved partners. com to arrange pick up. If you would like more information on the Starter Collection please call a Virgin Customer Services agent on 0843 515 8680. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. uk. Packages ; Broadband ; TV ; Landline ; Fluid ; For business ; Other Stuff. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Hi - thanks for replying. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. It didn't offer me any options for issues on the closure of accounts. Stay safe online. Completed Level. From £5. Here you’ll find all the help you need for Virgin Media related problems and issues. 3 weeks ago. Virgin Media O2 is at the start of a new era. 中文客服熱線 (廣東話及國語) Call: 1-888-675-8333. Administer and maintain libraries or collections of information, for public or private access through reference or borrowing. com asking me to book a date for my equipment to be returned. How it all works. Options. Bob. 10. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process.